Terms and conditions

The parties Villas Connect of the Service Provider and the Customer who will be jointly and severally responsible for the proper performance by the Customer of the Customer’s promises in this Agreement and where there are two or more comprising the Customer shall be Lead Member of the Customer’s party and the Service Provider shall have the authority of all those comprising the Customer to deal with the Lead Member concerning all matters relating to the performance of this Agreement and shall and may look to him or her to be the primary point of responsibility in respect of any damage caused to the Villa during the Customer’s stay.

‘The Service’ shall be the provision, clean and ready for occupation as a holiday let, the villa and Pool furnished as shown on the inventory attached stocked with food and perishables (if requested) as listed on the provisions list.

The Service shall extend to maintaining the pool and cleaning the Villa in each case on 24 hour turnaround following receipt of notice from the Customer that assistance is needed, and by a visit immediately prior to the Customer’s arrival.

In each Villa is a Manual detailing local contact numbers, the Villas Connect emergency callout number and the operating instructions for the various appliances installed at the Villa.

Disclaimer – things we cannot guarantee. Please understand:

• Villas Connect only acts as agent for Villa owners and others and cannot be held liable for any failure on their part to perform as they have promised, or for acts of god or civil commotion or strife that make the Villa not capable of occupation or cause other unforeseen change in the Customer’s holiday arrangements. Villas Connect acting in good faith will always seek to offer appropriate substitute accommodation in the event that such circumstances arise.


• Villas Connect provides accommodation in foreign countries with different expectations to UK, in particular as to the provision of electrical power (frequent power cuts in Summer) availability of water supplies (some interruptions in water supply during the Summer) and as to response times for interruptions in utility supplies
  
  
• We accurately describe the Villa and its contents and facilities available locally where we know about them, all correct to the best of our knowledge and understanding at the time the booking is made; but bus services change and shops, beaches and restaurants close in accordance with regulations and processes over which Villas Connect have no control and Villas Connect cannot be held responsible for any change in the services and facilities available locally after the time we surveyed the area.


• Villas Connect can only be responsible to you for the delivery of the Service as defined, that is to say the provision of the Villa reasonably clean for you to occupy, with a pool where such is specified and with maid service to clean it before you arrive and stock it with basic groceries. We cannot be held responsible for things we cannot control such as power of water supply cuts, though both of those happen in the Summer; nor for failure of any other part of your booked holiday – excursions; air travel; taxi transfers. We will compensate you £10 per day for each day your pool is unusable, once we have been notified of a problem with it; and as a gesture, £5 for each day utilities to the Villa are out of action again, once we have been notified of the problem and had 24 hours to rectify it.


• All Villas are modern and safe to occupy and use for purposes of your holiday. Damage to the Villa through horseplay and accidents caused or contributed to by drunkenness are not the liability of Villas Connect and damage so caused must be compensated for (including lost rental income while such damage is repaired) and be paid by the Customer. Injury sustained in the normal occupation of the Villa will be a matter for the Customer’s own insurance policy and insurance should be arranged including extended medical cover cost and repatriation cost, as part of the arrangements made when the Villa is booked.


• Holiday villas are unfamiliar territory to children and adults alike but especially in respect of young children and the elderly, great care should be taken to ensure that no injury is sustained. Villas Connect and its servants and agents cannot be held responsible for injury or loss of life suffered by the Customer nor by any member of the Customer’s party sustained during the course of this Agreement, save where such injury has been directly caused by the negligence of Villas Connect or any of its servants.


• Villas Connect at this present time does not provide flights through our online booking system, however we plan to introduce this in the near future. You are responsible for booking your own flight and making sure that the flight you book coincides with this villa booking.

Cancellation policy

To cancel the entire holiday or any component, the Party Leader must either write fax or email our Reservations department reservations@villasconnect.com . Cancellation takes effect on the date we receive your letter / notification. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the brochure price. Our cancellation charges therefore increase as the departure date approaches, as detailed below.

When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only. Remaining passengers in the group must pay any increased costs for the holiday.

The following cancellation charges apply:

More than 10 weeks prior to departure - deposit and insurance premium (if applicable)
70 - 43 days prior to departure 30% of the cost of your holiday or loss of deposit whichever is greater.
42 - 29 days prior to departure 50% of the cost of your holiday or loss of deposit whichever is greater.
28 - 22 days prior to departure 70% of the cost of your holiday
21 - 15 days prior to departure 90% of the cost of your holiday
14 - 0 days prior to departure 100% of the cost of your holiday

It is unlikely that we will have to make any changes to your travel arrangements; however we do start planning arrangements many months in advance. Occasionally, we may have to make amendments and correct errors in the brochure and or on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will endeavor to notify you before you travel. If a significant change or cancellation has to be made to your holiday arrangements we will notify you as soon as possible. You may then:

• Accept the changed arrangements
  
• Take an alternative holiday subject to availability. If the alternative is of a lower price than that initially booked the difference (if already paid by you) will be refunded. If the alternative is more expensive you will have to pay the difference
  
• Cancel your booking completely, in which case we will refund you all monies paid by you except for administration fees for changes you have made and credit card charges.
  

In addition Villas Connect will pay compensation as follows:
More than 56 days prior to departure £0 per adult
56 – 43 days prior to departure £10 per adult
42 – 29 days prior to departure £20 per adult
28 – 15 days prior to departure £30 per adult
14 – 0 days prior to departure £40 per adult

Note: if the replacement holiday is of a lower price than the one originally booked, we will also refund the price difference. If the substitute holiday is of a higher price we will deduct the price difference from the compensation payable. Significant changes include. Please note in our opinion an accommodation change in certain circumstances does not constitute a significant change.

IMPORTANT NOTE: Compensation arrangements do not apply to circumstances beyond our control. We can cancel your holiday arrangement in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport, port or station closures, bad weather conditions and similar events beyond our control.