Frequently Asked Questions

What age is a child?
A child is under the age of 12

What age is an infant?
An infant is under the age of 2

How can I pay and when will my balance be due?
Currently by a checque or bank transfer, the holiday cannot be booked until the cheque arrives. The balance is due 10 weeks prior to departure.

I have satellite TV in the villa what channels does that include?
It will be local satellite in the country that you are visiting. Limited English speaking channels are available – please do not expect the usual satellite channels you receive at home.

Is linen and towels provided in the villa?
All bedroom and bathroom linen is provided. You will need to take your own beach towels to use around the pool.

Is there maid service?
Yes - usually one service a week.

Can we go into the villa before 4 o'clock on arrival?
The official time for entry to your villa is 4 o'clock. If you arrive before 4 you are welcome to use the outside facilities, eg. pool and sunbeds but will not be able to get into the villa until it has been cleaned. Please remember that previous guests will still be in residence before 10am so no entry to the villa or its outside facilities will be allowed before that time.

What is in a welcome pack?
Basic essentials which usually include tea, coffee, water, juice, milk, bread, jam. Don’t rely on the pack to feed you for days – it is only basic essentials to last you until the local shop opens! For your convenience we would recommend a welcome pack if you are arriving late in the evening or very early morning.